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Terms of work and use / Austin, Texas

An estimate is not a quote, and we come back to fix our own seams.

These are the terms for using gudzen.store and for how an interior finishing contractor in Austin turns an inquiry into a job. Each heading is a question somebody has actually asked us.

Effective and last updated: September 29, 2026

When did these terms start applying?

September 29, 2026. That is the date this version took effect, and it is also the date of the last change.

If you signed a written estimate before that date, the estimate you signed governs that job. These terms fill in whatever the estimate does not say. Where the two disagree, the signed estimate wins, because it names your room, your materials and your price basis and this page cannot.

Who am I actually dealing with?

Gudzen, an interior renovation crew trading at gudzen.store.

Postal address: 73 Market Street, Apt 3, Austin, Texas 03119, United States. Phone +1 (383) 555-7173. Email office@gudzen.store.

The person who walks your job and writes the estimate is on site while the work happens. We do not sell your job on to another crew, and we do not subcontract the drywall to whoever happens to be free that week.

What does this site do for me, and what won't you take on?

The site explains what we do, shows how we price it, and lets you send an inquiry or start a chat. It does not book a date, take a deposit or give a binding price.

The work itself is interior only: demolition and strip-out, rough finishing with drywall, cement board, taping, skim coats and self-levelling underlayment, small home repairs in Austin booked by the half day, and finish work with trim, paint and a walked punch list. The detail of each lives on the services page.

We turn down the following and refer them out:

  • Load-bearing walls or anything structural. You need an engineer's letter first.
  • Gas lines and gas appliances.
  • Electrical panel upgrades and any electrical or plumbing work that needs a licensed trade to sign it off.
  • Roofing, foundations, additions and new builds.
  • Full kitchen and bath design-build. We will strip it and finish it. We will not design it.

Can I book or pay for a job on this site?

No. Nothing is sold here and no payment is taken here. There is no cart, no checkout and no card field anywhere on gudzen.store.

Every figure on the site is a pricing basis: per square foot stripped, per sheet hung and finished, per linear foot of trim, per half day of crew time. It is not a quote. A basis tells you how the number is built. It cannot tell you what your ceiling hides until someone has stood under it.

An inquiry becomes a job in this order:

  • You send the form or a chat message.
  • We call back and arrange a free walk-through at the property.
  • We send a written estimate that names the scope, the materials, the exclusions and the price basis for each line.
  • You sign it, or you reply in writing to accept it. Only then is there an agreement, and only then do we hold a start date.

How is a job priced, and what moves the number?

Every price is in US dollars, and each line in the estimate carries its own basis.

Demolition is per square foot of floor area stripped, and haul-off is a separate line per 10-yard load. Demo is the cheap part. Hauling it is what costs. Drywall is per sheet hung and finished to Level 4. A Level 5 skim is its own line per square foot of wall, because it is a full extra coat and a second day of drying. Small repairs are a half-day or full-day crew rate, with materials at cost and the receipt handed to you. Trim goes by the linear foot, paint by the room, and the handover clean is included in every job.

The number changes when the job changes. The usual reasons:

  • You add rooms or items after the estimate is signed.
  • Demo opens a wall and finds rot, mold, a leak or wiring that is not to code. We stop, show you, and write a change note before carrying on.
  • You pick a different material than the one named, or supply your own.
  • Access is not what was agreed, for instance a room still full of furniture on day one.

A change is written down and agreed before the extra work is done. We do not surprise anyone on the last invoice.

When do you start, and what if the date slips?

The start date goes on the accepted estimate. We work weekdays and start at 7:30. The loud work stays inside the noise hours your building or neighborhood sets.

Mud needs 24 hours between coats in an Austin August with the AC running. Paint and self-leveller have their own cure times. Those are the days a job actually takes, and we will not compress them to hit a date. Rush it and it cracks in October.

If we have to move a start date, you hear it from us by phone as soon as we know, with a new date. If you need to move it, tell us as early as you can. A date we have held and lost at short notice may push you to the next open slot rather than the next day.

When do I pay, and how much at a time?

The payment stages are written on the estimate before you accept it, so you know them before anyone picks up a tool.

Small repair days are invoiced when the day is done. Longer jobs are invoiced in stages tied to finished work, never to calendar dates on their own. The final invoice waits until the punch list has been walked with you and every item on it is closed. That is how a renovation punch list contractor should work, and it is the part people remember.

Payment is made off this site, by the method named on the invoice.

What happens if a seam opens after you leave?

We come back and fix it. Our own workmanship defects are covered for 12 months from the day the punch list is closed.

This is our company policy, set by us and carried out by the same crew. It is not an insurance product and it is not a certified guarantee. What it covers:

  • Tape seams that open or blister.
  • Nail and screw pops in board we hung.
  • Trim or casing we fitted that separates at a joint.
  • Caulk and grout we renewed that fails early.
  • A door we hung that drops or binds.

What it does not cover, and why:

  • Settlement of the house. A 1960s slab moves, and a crack from movement is not a taping fault.
  • Moisture from a leak, a plumbing failure or a roof. Water ruins good work; the source has to be fixed first.
  • Work by another trade, including anything cut into our walls after we left.
  • Materials you supplied yourself. We fit them as asked but cannot stand behind their quality.
  • Ordinary wear, impact damage and paint scuffs from living in the room.

To call us back, email office@gudzen.store with a photo and the address, or phone +1 (383) 555-7173. We look first. If it is ours, the repair and the touch-up paint are at no charge.

Can I use this site with a keyboard or a screen reader?

Yes. We build it against the WCAG 2.2 AA criteria and check each page with a keyboard and a screen reader before it goes up.

What that means in practice here:

  • A skip link is the first thing a keyboard reaches, and every control shows a visible focus ring.
  • Every page has one main heading, and headings run in order.
  • Photographs carry a text description. Icons that only decorate are hidden from screen readers.
  • Text and buttons are checked for contrast against the dark ground.
  • If your device asks for reduced motion, the scrolling spec bands stop and the pinned sections on the home page lie flat as normal text.
  • Form fields have written labels, and errors are announced in words, not colour alone.
  • The layout works from a 320px phone upward and holds at 200% zoom.

If something on the site gets in your way, tell us which page and what happened. Email office@gudzen.store or call +1 (383) 555-7173, and we will fix it or give you the same information another way, by phone or in writing. You can also book a walk-through by phone without touching the form at all.

What am I not allowed to do on this site?

Use it for what it is for: finding out about the work and asking us about a job.

You may not send spam or bulk messages through the form or the chat, submit someone else's details without their say-so, try to break into the server or the parts of the site that are not public, run scrapers or load tests against it, upload anything harmful, or use the chat to harass the people answering it. We may block traffic that does any of this.

Who owns the photos and the words here?

Gudzen does. The text, the photographs, the wordmark and the page design belong to us or are used with permission.

You may link to any page and quote a short passage with a link back. You may not copy the photographs or the wordmark onto another site, an ad or a listing, or pass our work off as someone else's.

How far can I rely on what the site says?

Rely on it for how we work. Rely on the signed estimate for what we will do in your house.

The site is provided as is. We keep it accurate, but drying times, material names and pricing bases are general descriptions and every house differs. The site is not engineering, code or safety advice. We do not warrant that it will be free of errors or always online.

If something goes wrong, what are you on the hook for?

For the site, we are not liable for loss that comes from reading it, relying on a general figure, or the site being unavailable.

For a job, our liability is limited to putting our own defective work right or, where that is not possible, to the amount you paid for the affected part of the work. We are not liable for indirect losses such as rent, lost time or hotel stays. Nothing in these terms limits liability that Texas law does not allow to be limited, including liability for personal injury caused by negligence or for fraud.

Can you stop me using the site or the chat?

Yes. We can block an address, close a chat or refuse an inquiry where someone breaks the rules in the acceptable-use answer above, or where continuing would put the crew or the server at risk.

We can also take the site, or a part of it, offline for maintenance or for good. An accepted estimate is a separate agreement and does not end because the website does.

Which law applies if we end up in a dispute?

The law of Texas, United States. Disputes are heard in the courts of Austin.

Before any of that, call us. Most disagreements on an interior job come down to one line on a punch list, and they are settled standing in the room.

How will I know if these terms change?

The new version goes up on this page with a new effective date at the top.

If you have a job with us in progress when the terms change, we tell you by email, and the terms that applied when you accepted your estimate stay in force for that job unless you agree otherwise in writing.

Who do I ask about any of this?

Write to office@gudzen.store or call +1 (383) 555-7173.

Post goes to Gudzen, 73 Market Street, Apt 3, Austin, Texas 03119, United States. Questions about personal data are covered in the privacy policy, and a request to see or delete what we hold goes through the data request section. To start a job, use the walk-through request.

Terms read. Now get the room walked.